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Daktela Remote Onboarding (DRO)

Our Daktela Remote Onboarding (DRO) is designed specifically for our partners and resellers to gain a comprehensive understanding of Daktela‘s products to scale more effectively.

Below we have outlined how it works, what’s included and how you can register, so you receive Daktela certification.

Why Join DRO?
  • Gain comprehensive knowledge and practical skills about Daktela’s solution
  • Explore our platform with advanced features and administrative controls
  • Maintain certification to unlock ongoing benefits and stay ahead of the game
Programme Benefits:
  • Complimentary Demo Account with Single Sign-On (SSO)*** and enhanced admin rights
  • Stay up to date with Daktela‘s latest features and enhancements through annual top-up training sessions
  • Register for certification and complete your training within 3 months to enjoy free access for 12 months* 
Course Content:
  • 14 videos = 3 hours:
    Comprehensive video training covering practical and theory
  • Practice & Theory Book:
    Hands-on exercises to reinforce learning & detailed reference material
  • Course Leader Support:
    Ask questions throughout training + one to one call during certification
  • Time Investment:
    Total of 2-3 days for self-study flexibility
Free Demo Kit Account includes:
  • Voice, Email & AI CoPilot – text-based AI features **  

You can also find out more about our Demo Kit Accounts here   


Terms and Conditions apply. *If certification is not completed within 3 months, the demo account will be subject to a charge of £100 per month or choose to suspend. **Advanced features and integration can be added for an additional fee.  *** Single Sign on will also be available for all future sold systems. Please note. Normal training cost is £2000. Ongoing free Company demo account kit is limited to 1 instance per company.

 

Ready to Join DRO?
Register using the link below, and once verified you will receive an instance in 5 working days. 
But in the meantime, feel free to watch the videos and download the workbook below. 
Register for DRO >

 

Completing DRO
Once you have the instance you can start the self-study training.
You will receive further information on how to book: 
  • Course Leader Support
    2 hour’s worth of scheduled one-to-one support so you can ask any questions
  • Your Assessment Meeting  
    You will be briefed on an exercise to complete, and this will be your opportunity to showcase what you have learned. 
 
On completion, we will confirm the assessment and provide you with your approved company Demo Kit instance.

 

Welcome to our Videos & Practice Book

Please find the videos below and the button to download the practice book.

If you prefer, you can also watch the videos on our Private YouTube Playlist
DOWNLOAD PRACTICE BOOK
DOWNLOAD THEORY BOOK
Introduction to our Training  
Daktela Overview
 1a. Users: Theory

There are also printer-friendly versions here:

 1b. Users: Practical 
2a. Helpdesk, Email and Tickets: Theory
2b. Helpdesk, Email and Tickets: Practical
3a. Web Chat and IVR: Theory
3b. Web Chat and IVR: Practical
4a. PBX: Theory
4b. PBX: Practical
5a. Passive CC: Theory
5b. Passive CC:  Practical
6a. Active CC: Theory
6b. Active CC: Practical
Final Steps: Daktela Super Admin Assessment & Certification
  • Last modified: 3 January 2025