Our online learning platform includes courses for operators, team leaders, and administrators. Lessons are viewable on a specialised platform via your Daktela system or on YouTube.
The integrated platform offers a structured curriculum, post-course tests, and Daktela Academy Online certificates.
To access this within Daktela navigate to your left bar menu select Resources → E-Learning and a new tab / Pop-up window will appear.
To view the videos on YouTube follow these playlist links:
Daktela Academy – A1 – Agent‘s Basics
Daktela Academy – A2 – Advanced Agent Skills
Daktela Academy – B1 – Team Leader‘s Basics
Daktela Academy – B2 – Advanced Team Leader Skills