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Technical / Support Resources

Whether you need help with service requests, managing incidents, or understanding upgrades, this section has everything to keep your Daktela setup running smoothly.

Service Catalogue & Levels of Support

Understand our support tiers and what’s included at each level.
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Service Requests

How you and your customers can ask for assistance.
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Incident Management

Our step-by-step approach to handling and resolving issues quickly.
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Change Requests

Learn how to request system changes and updates when you need them.
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Upgrade Processes

Understand our upgrade approach and how we consistently release new versions, ensuring everyone benefits from the latest improvements.
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Daktela Certification

Gain a deeper level of understanding with our official certification
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AI Helpdesk

Get instant answers with our Knowledge Bot and technical documentation.
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