This Statement of Works (SoW) acts as a blueprint for your project, outlining the scope, responsibilities, and key deliverables required for the successful configuration and implementation of the Daktela Solution. It provides clear guidelines for all parties involved, ensuring that the project is delivered on time, within budget, and with minimal risk while aligning with business objectives and operational requirements.

By adhering to this document, Daktela, partners, and customers can maintain clear communication, structured approvals, and well-defined milestones, leading to a seamless deployment and efficient collaboration throughout the project lifecycle.

Key Elements of the SoW

✔ Project Scope & Deliverables

• Clearly defines the objectives, expected outcomes, and implementation requirements.
• Establishes a detailed overview of the current solution/operations and how the Daktela system will be configured to enhance or replace existing workflows.

• Outlines the technical and business deliverables, ensuring alignment between customer expectations and project execution.

✔ Roles & Responsibilities

• Defines the stakeholders involved, including Daktela’s project team, the partner, and the end customer.
• Establishes ownership and accountability for key tasks, ensuring that each party understands their role in the project’s success.
• Assigns decision-making authority and approval responsibilities to facilitate a structured and efficient workflow.

✔ Risk & Change Management

• Identifies potential project risks, including technical challenges, operational constraints, and resource dependencies.
• Implements a proactive risk mitigation strategy, ensuring that potential issues are identified and resolved before they impact the timeline or scope.
• Defines a structured process for scope modifications, requiring formal change requests, stakeholder approvals, and impact assessments before any alterations are made.

✔ Milestones & Approvals

• Establishes a timeline for key project phases, including kick-off, configuration, testing, training, go-live, and post-deployment support.
• Defines approval checkpoints to ensure all deliverables meet quality standards before moving to the next phase.
• Ensures that all parties are aligned on project expectations, responsibilities, and required sign-offs before final implementation.

✔ Communication & Collaboration Plan

• Provides a structured approach to project communication, ensuring transparency and consistency across all teams.
• Outlines the primary communication channels, meeting cadences, and reporting structures for tracking project progress.
• Ensures that all stakeholders remain informed through regular status updates, documentation sharing, and escalation procedures when necessary.

Ensuring Project Success

This SoW acts as a foundation for smooth project execution, allowing all involved parties to collaborate effectively and manage risks proactively. Through structured project governance, clearly defined responsibilities, and ongoing communication, this document ensures that the Daktela solution is implemented successfully, driving operational efficiency and long-term business value.