To provide clear and fair guidelines for resolving conflicts between partners regarding prospect and lead registration, ensuring transparency and maintaining trust within the partner network.

Core Principles

1. Deal Registration as Priority Booking:
   Deal registration is a cornerstone of our partner program, serving as a system for priority booking of prospects. This ensures that partners who actively bring in leads are recognized and supported.
2. Respecting Country Exclusivity Agreements:
   • If a partner has an exclusivity agreement for a specific country, Daktela will not interfere with or directly approach customers in that country.
   • This ensures that exclusive partners have the autonomy to operate and grow their business without competition from Daktela in their designated region.
   • Any inquiries or opportunities arising from the exclusive country will be redirected to the respective partner for follow-up and management.
3. Transparency Among Partners:
   If multiple partners register the same prospect, all involved partners will be informed of this overlap. This policy is designed to maintain transparency and support potential partner collaboration, avoiding unnecessary competition within our partner ecosystem.
4. Exclusive Support for Registered Leads:
   When a partner successfully registers a lead:
   • Technical Assistance: Direct technical resources will be made available to ensure the partner can address the prospect’s requirements effectively.
   • Sales Enablement: Tailored sales support, including materials, joint calls, and strategy sessions, will be offered to drive the deal to closure.
   • Pricing: The partner may receive pricing support to enhance their competitiveness with above avrg projects.
5. Pre-existing Discussions with Daktela:
   In cases where a partner attempts to register a prospect that Daktela is already engaging with:
   • The partner will be notified of Daktela’s ongoing discussions.
   • The partner is allowed to proceed with the prospect but will not receive additional support (e.g., pricing or technical resources) to ensure fairness and minimize redundancy in efforts.
6. Non-Interference with Registered Leads:

• If a lead is booked by a partner, Daktela will not chase or directly engage with the prospect.
• If the lead is unsuccessful, Daktela will refrain from following up with the prospect unless:
  • The prospect directly initiates contact with Daktela.
  • At least 90 days have passed since the initial booking of the lead.

Conflict Resolution Process

To address any disputes or uncertainties regarding prospect registration, the following steps will be followed:

1. Initial Review by Daktela:
   • Upon receiving multiple registrations for the same prospect, Daktela’s Partner Program Manager will review the submissions to determine which partner registered the lead first.
   • The time and date of registration will be the primary deciding factor.
2. Collaborative Mediation:
   • Daktela will initiate a discussion with all involved partners to explain the situation and provide clarity.
   • Partners will be encouraged to collaborate if there is mutual interest, particularly for large or complex opportunities.
3. Escalation:
   • If disputes cannot be resolved amicably, the matter will be escalated to Daktela’s Channel Program Director for a final decision.
   • This decision will be made in alignment with Daktela’s core values, prioritizing fairness and the overall success of the program.

Additional Comments

• Respecting Partner Efforts: By refraining from pursuing booked or unsuccessful leads for a set period, Daktela ensures partners have the time and space to develop opportunities without interference.
• Regular Training and Communication: Daktela will periodically conduct webinars and training sessions to ensure all partners are familiar with deal registration protocols and conflict resolution guidelines.
• Continuous Improvement: Feedback from partners is integral to refining our processes. We invite partners to share their experiences or concerns so we can enhance the program.