1. Order Submission

• Step 1: Submit Price Book

• • Partners must submit a signed (locked and authorized) price book, along with a PDF copy, to Daktela.
  • All details on the front page must be filled out 

2. Order Review and Approval

• Step 2: Order Review

• • Daktela will review the submitted price book within 2 working days.
  • Approval or Rejection: Daktela will either approve or reject the order within this period.
  • Automatic Acceptance: If Daktela does not respond within 2 working days, the order is automatically accepted, and Daktela will honour the order.

3. Basic Instance Provision

• Step 3: Provisioning

• • Upon acceptance of the order, Daktela will provide a basic instance (outline only) within 5 working days.

4. Installation Process

• Step 4: Determine Installation Responsibility

• • • The installation process will differ based on who is responsible for delivery:
      • Daktela Professional Services
      • Partner Installation 

• If Daktela is delivering the installation:

• • • Sales to Support Handover
    • Application Discovery
    • Project Delivery 

• If the partner is completing the installation:

• • Daktela will hand over the basic instance and close the project.

5. Final System Delivery

• Step 5: Final Delivery

• • The final system delivery will be based on the specific project deliverables agreed upon with the partner.

6. Go-Live Date 

6: The Go-Live

• The end customers’ go live must be communicated to Daktela in order for billing to commence. 
• If the customer goes live without Daktela’s knowing extra charges may be incurred for this time